Universal Credit

60 second overview

Citizens Advice Sutton is leading on a project aiming to improve Universal Credit (UC) policies and practices and to understand the impact of UC longer-term.

Sutton was the first to trial the rollout of UC in the UK in May 2016. The area has many long-term UC claimants and there is the possibility that Sutton may be the site for piloting ‘managed migration’ of existing benefits claimants.

A lot of the policy debate around UC has focused on first claims but issues continue throughout the process, particularly with peoples' circumstances changing regularly.

With our funding and working alongside existing Citizens Advice services such as Help to Claim and Advisor services as well as local statutory partners and voluntary organisations in Sutton, this project seeks to:

  • identify key issues experienced by clients or client groups when claiming UC
  • raise awareness of key UC issues with local stakeholders and partners through briefings and workshops
  • contribute to the London evidence base for UC, National Citizens Advice Research & Campaigns and respond to national DWP and Social Security enquiries

About Citizens Advice Sutton

Citizens Advice Sutton aims to provide the advice people need for the problems they face, and to improve the policies and practices that affect people's lives. It provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

To find out more about the campaigns and policy research Citizens Advice are exploring, visit the national website.


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