Feedback and complaints
We aim to maintain high standards at all times but recognise that sometimes we may fall short. That’s why we give serious consideration to complaints and other feedback, and where appropriate, seek to learn from it.
If you make a complaint to us, we will aim to resolve the complaint to your satisfaction and to ours. We have separate complaint processes for:
- Grants and funding
- General complaints
Grant and funding related complaints
If you have any complaints about how we have handled your application, you should in the first instance contact the member of staff who has been dealing with your organisation. We’ll try to rectify any problem or misunderstanding.
If you are not satisfied you should write to our Chief Executive who is responsible for the management of the Trust, please email clindus@trustforlondon.org.uk and mark for the attention of Bharat Mehta.
If the complaint is regarding our Chief Executive, you should write to the Chair of our Trustees using the following details:
Private and Confidential
Jeff Hayes
Trust for London
4 Chiswell Street
London
EC1Y 4UP
However, please note that you cannot appeal any decision made by our Trustees about whether or not we fund your organisation. Any complaint you make will not jeopardise your funding application or any future application to us.
General complaints
If you have a complaint that is not related to a funding or grants matter then you should write to our Chief Executive who is responsible for the management of the Trust. Please email clindus@trustforlondon.org.uk and mark for the attention of Bharat Mehta.
If you are not satisfied, you should write to the Chair of our Trustees using the following details:
Private and Confidential
Jeff Hayes
Trust for London
4 Chiswell Street
London
EC1Y 4UP
If the complaint is regarding our Chief Executive, then you should write directly to the Chair of our Trustees.
From our Twitter
@trustforlondon
4 in 10 Londoners have incomes below what is required for what Londoners think is a socially acceptable standard of living @lborouniversity https://bit.ly/2UjIHLe pic.twitter.com/rAm3x2HgJV
6 Mar 2019At any one time, our funding is supporting up to 300 organisations and our average grant is worth £70,000. Read a review of our funding from 2013 - 2017 here https://bit.ly/2Zo6kEr
16 Jun 2019Research from @LivingWageUK shows that over 5 million people in Britain are in low-paid and insecure work. The #LivingHours campaign calls for employers to provide security of working hours, as well as paying at least the #LivingWage https://bit.ly/2MI5HUT
15 Jun 2019This increase is since 2008, not 2018.
14 Jun 2019Grenfell. Two years on. It felt then like it would be the test of us, what we are like as a city and as a political class. I fear we are failing the test.
14 Jun 2019