Feedback and complaints
We aim to maintain high standards at all times but recognise that sometimes we may fall short. That’s why we give serious consideration to complaints and other feedback, and where appropriate, seek to learn from it.
If you make a complaint to us, we will aim to resolve the complaint to your satisfaction and to ours. We have separate complaint processes for:
- Grants and funding
- General complaints
Grant and funding related complaints
If you have any complaints about how we have handled your application, you should in the first instance contact the member of staff who has been dealing with your organisation. We’ll try to rectify any problem or misunderstanding.
If you are not satisfied you should write to our Chief Executive who is responsible for the management of the Trust, please email ggray@trustforlondon.org.uk and mark for the attention of Bharat Mehta.
If the complaint is regarding our Chief Executive, you should write to the Chair of our Trustees using the following details:
Private and Confidential
Jeff Hayes
Trust for London
4 Chiswell Street
London
EC1Y 4UP
However, please note that you cannot appeal any decision made by our Trustees about whether or not we fund your organisation. Any complaint you make will not jeopardise your funding application or any future application to us.
General complaints
If you have a complaint that is not related to a funding or grants matter then you should write to our Chief Executive who is responsible for the management of the Trust. Please email ggray@trustforlondon.org.uk and mark for the attention of Bharat Mehta.
If you are not satisfied, you should write to the Chair of our Trustees using the following details:
Private and Confidential
Jeff Hayes
Trust for London
4 Chiswell Street
London
EC1Y 4UP
If the complaint is regarding our Chief Executive, then you should write directly to the Chair of our Trustees.
From our Twitter
@trustforlondon
A vast body of evidence shows that Deaf and Disabled people now face increasing levels of poverty, exclusion and discrimination, effectively turning the clock back on years of progress http://bit.ly/2XbER8Y
20 Feb 2019“All too often the voices of those who are living on low incomes are unheard.” Our Grants Manager @AustinTL1 asks how funders can best engage with people with lived experience of poverty http://bit.ly/2SbqUcn
19 Feb 2019Thank you to all of our grantees who do brilliant work every day to make London a fairer city #charitytuesday
19 Feb 2019Millions of people face a twin injustice: sky-high prices for new homes, built on land owned by profiteering developers. We work to find sites for affordable #housing & put the power in the hands of local people http://ow.ly/kCie50lF7NF @LondonCLT @trustforlondon
18 Feb 2019We're seeking applications for secondments into the Greater London Authority Social Integration Team as part of our Citizenship & Integration Initiative. Deadline 13 March. Full details here http://bit.ly/2N4SxOi
19 Feb 2019